GDPR

Privacy Policy (GDPR Compliance)

At Catalina Tea, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

Data Controller

Catalina Tea acts as the data controller in relation to any personal data you provide to us. We implement all necessary technical and organizational measures to ensure your data is processed securely and lawfully.

What Data We Collect

We may collect the following personal data when you use our website, contact us, or place an order:

• Full name
• Contact information (email address, phone number)
• Shipping and billing address
• Payment information (processed securely via third-party services)
• Order history and customer support inquiries
• IP address and device/browser data (for analytics and security)

How We Use Your Information

Your personal data is used for the following purposes:

• To process and deliver your orders
• To respond to your inquiries and provide customer support
• To send marketing communications (with your consent)
• To improve our website and user experience
• To comply with legal obligations

Legal Basis for Processing

We process your data based on the following legal grounds as defined by the GDPR:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests (such as fraud prevention, website improvement)

Data Sharing and Transfers

We do not sell your personal data. However, we may share your information with trusted third-party service providers such as:

• Payment processors
• Shipping and logistics partners
• Email and marketing platforms
• Website analytics services

If we transfer your data outside the European Economic Area (EEA), we ensure adequate safeguards are in place, such as Standard Contractual Clauses.

Your Rights Under GDPR

Under the GDPR, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing of your data
• Request data portability
• Withdraw your consent at any time (where applicable)
• Lodge a complaint with a data protection authority

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, or to comply with legal, accounting, or reporting obligations.

Cookies

We use cookies to enhance your browsing experience and analyze website traffic. You can accept or reject cookies via our cookie banner or browser settings. For more details, please see our Cookie Policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

Email: info@catalinatea.com
Phone: (544) 150-3534
Address: Mahmutbey Neighborhood, Taşocağı Yolu Street, Polat Tower Complex No:1/48, Bağcılar, Istanbul

We are committed to keeping your personal data safe and respecting your privacy. Thank you for trusting Catalina Tea.